Reminder of October 31 water and sewer bill deadline

User rates and billing cycle

Water and sewer bills were issued on October 6 with a deadline of Friday, October 31.

Please remember, even during mail disruptions, all penalties, interest, or fines remain in effect. We are unable to make exceptions for late payments. 

Visit our Paying Your Bill page to learn more about payment options or to register for a pre-authorized payment plan that will allow you to set up automatic withdrawals from your account.

Severn's billing occurs quarterly (four times per year), with due dates of: 

• January 31
• April 30
• July 31
• October 31

To view the rates for Bass Lake Woodlands, Coldwater, Sandcastle Estates, Severn Estates, Washago, and Westshore, please visit our Water and Sewer Services page.  

Changes to your account number

Due to a change to our financial software in 2024, your water and sewer account number also changed at that time. In advance of paying this bill, we are asking that all customers who pay using online or telephone banking check that their account number is correct and matches the new account number.

You will need to add your new account number (Account No. coloured in red located to the left of your Civic Add.) to your online banking to pay your bill online or by telephone banking. 

When you pay your bill using online or telephone banking, you must enter the account number as shown in red. The data base at your bank does not accept decimals or dashes, only numbers and letters. 

In this example below, you would use 0001234C00. 

Contact us

Customer Care Team
Phone: 705-325-2315 
Email: customercare@severn.ca