Burnside Line and Hampshire Mills Line road closures have been LIFTED

How to submit a service request

Our eServices portal provides access to a number of online services through an easy-to-use dashboard. 

Visit the eServices portal to report:

• localized flooding
• debris in Township roads or in ditches
• road repair
• potholes

Contact our Customer Care Team by email or call 705-325-2315 for one-on-one support.

Flood Warning for the Severn and Black Rivers, Sparrow Lake, and Lake St. John remain in place until April 22

The Ministry of Natural Resources Aurora Midhurst Owen Sound District issued a Watershed Conditions Statement - Flood Warning until Wednesday, April 22, 2026.

This message will affect residents in the Aurora Midhurst Owen Sound District within north Simcoe County in the Townships of Severn, Ramara, Tiny, and Tay including the area of the Severn and Black Rivers around Washago as well as Sparrow Lake and Lake St. John. Residents and those visiting the area are advised to be aware of current watershed conditions. View the notice issued on April 14, 2026. 

Safety reminders

If flooding does occur, flooding safety reminders include:

• do not drive or walk through flooded areas
• avoid bridges, shorelines, rivers, and streams where water is high and moving quickly
• clear eavestroughs, downspouts, catch basins, and drains to help water flow away from your home
• make sure storm sewers and culverts near your property are free of leaves, debris, ice, and garbage
• if your home or business has flooded, watch for electrical hazards, gas leaks, and sewage concerns

Sandbag stations remain stocked and available for residents at the following four self-serve locations:

• Washago Centennial Park, 3376 Quetton Street
• Intersection of Cambrian Road and Canal Road
• Lauderdale Point Crescent cul-de-sac
• Coldwater Community Centre, 11 Michael Anne Drive

Stay informed

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Contact us

Customer Care Team
Phone: 705-325-2315
Email the Customer Care Team