Water and sewer bill deadline is April 30

Township of Severn is committed to delivering safe drinking water and effective wastewater management while ensuring that your tax dollars are spent wisely. In 2025, over $760,000 will be invested into the production of safe drinking water, with more than $1 million dedicated for improvements to our water and wastewater infrastructure.

User rates and billing cycle

Water and wastewater (sewer) bills were issued to customers in March with a payment due date of April 30. This first bill of the year reflects the 2025 water and wastewater user rates. 

To view the rates for Bass Lake Woodlands, Coldwater, Sandcastle Estates, Severn Estates, Washago, and Westshore, please visit our Water and Sewer Services page.  

Severn's billing occurs quarterly (four times per year), with due dates of: 

• January 31
• April 30
• July 31
• October 31

Changes to your account number

Due to a change to our financial software in 2024, your water and sewer account number also changed at that time. In advance of the next bill, we are asking that all customers that pay using online or telephone banking check that their account number is correct and matches the new account number.

You will need to add your new account number (Account No. coloured in red located to the left of your Civic Add.) to your online banking to pay your bill online or by telephone banking. 

When you pay your bill using online or telephone banking, you must enter in the account number as shown in red. The data base at your bank does not accept decimals or dashes, only numbers and letters. 

In this example below, you would use 0001234C00. 

Visit our Paying Your Bill page to learn more about payment options or to register for a pre-authorized payment plan that will allow you to set up automatic withdrawals from your account.

You can also create a new eServices account to view, pay, print, and manage your water, sewer and tax bills on one easy online dashboard.

If you need assistance, please contact our Customer Care Team for one-on-one support.

Contact us

Customer Care Team
Phone: 705-325-2315 
Email: customercare@severn.ca