Paying Your Bill

We issue water and wastewater bills on a quarterly basis for residential, multi-residential, and commercial accounts.

Water meters readings are taken four times per year, with water and sewer bills due on:

  • January 31
  • April 30
  • July 31
  • October 31

Important account notice

In 2024, account numbers changed when we upgraded to a new financial system. If you pay your water/sewer or property tax bills through your bank — in person, online, or at an ATM — please update your account number to ensure your payments are applied correctly.

Numerous letters have been sent to account holders to request that the account numbers be updated. If you have not yet updated your account numbers, please do so before your next payment(s). 

Payments made with the old account numbers will be subject to a $10.26 administrative fee with each transaction.

If you are registered for our pre-authorized payment plan, no action is required as your account numbers were updated by our staff.

If you need assistance to update your account number(s), please connect with your bank or financial institution directly. Our staff cannot change your banking information on your behalf.

Billing and payments made easy with eServices

You can easily view and manage your water, sewer, and tax bill payments through our eServices portal. This user-friendly platform is accessible anytime and anywhere, simplifying how you view, manage, and pay your bills. 

To go paperless and receive your bill by email, please register for a user account on our new eServices portal. 

You will find detailed instructions on how to register for your eServices account on the back of your water and sewer bill. There is a unique sign-up key and customer code that all new users will need to enter to create an account.

Tenant information

To have a copy of the water and/or sewer bill redirected to a tenant, please complete the Owner Agreement for Tenant Water and Sewer Billing form.

Complete the Owner Agreement for Tenant Water and Sewer Billing form

Payment methods

You can pay your water and sewer bill using any of the following methods. 

You can pay your water and sewer bill through online banking at most Canadian banks. You will need to add your new Utilicode number to your online banking (found above your civic address on the top right of your bill) to pay your bill online or by telephone banking. 

If you pay your bill online or using telephone banking, please check that your account number is correct, as account numbers were updated in 2024 as we moved to a new financial system. 

If your account number is incorrect for your next payment, a $10 administrative fee will be added to your bill. 

If you need assistance to update your account number, please connect with your bank or financial institution directly. 

You can pay your property tax bill on the E-Services portal or in person at our Administration Office located at 1024 Hurlwood Lane in Severn with Mastercard or Visa only (we do not accept credit cards other than Mastercard or Visa).

If you choose to pay using Mastercard or Visa, a two percent fee will be applied to your bill. The Township is required to pay a merchant fee (surcharge) to cover the cost of processing each credit card transaction. This fee is applied as a cost-recovery measure to only those transactions that are paid by credit card, and not to other forms of payment.

You can pay your water and sewer bill in person at the Administration Office located at 1024 Hurlwood Lane in Severn. We are open Monday to Friday from 8:30 a.m. to 4:30 p.m. You can pay with cash, credit card (Mastercard or Visa only), debit, or cheque.

If you choose to pay using Mastercard or Visa, a two percent fee will be applied to your bill. The Township is required to pay a merchant fee (surcharge) to cover the cost of processing each credit card transaction. This fee is applied as a cost-recovery measure to only those transactions that are paid by credit card, and not to other forms of payment.

After-hours payments

You can also place your utility payment in the after-hours drop box located outside the front of the Administration Office.

You can pay your water and sewer by mail. Please make your cheque payable to Township of Severn and mail to:

Township of Severn
PO Box 159
Orillia, Ontario
L3V 6J3

Please remember, even during mail disruptions, all penalties, interest, or fines remain in effect. We are unable to make exceptions for late payments sent by mail.

You can pay your water and sewer bill at your bank. Visit your bank branch with a copy of your bill to make the payment.

Pre-authorized payment plan

Pre-authorized payment plans allow you to set up automatic withdrawals from your account in order to pay your water and sewer bill.

If you were previously registered for our pre-authorized payment plan prior to April 2024 and the launch of our eServices portal, your payment will be withdrawn as per your payment plan. 

To continue receiving your bill by email, please register for a user account on our new eServices portal. 

Complete the Pre-Authorized Payment Plan Application

Please indicate your preferred payment plan option in the agreement.

If you select the due date payment plan, the amount owing will automatically be withdrawn on the payment due date. Due dates are found on your water and sewer bill.

If you select the monthly payment plan, a third of your quarterly base charge will be withdrawn on the last business day of each month. The final third withdrawal will be on the due date for your billing cycle. Any additional usage changes will be added to the third withdrawal amount for each quarter.

Late penalties

If we don't receive your utility (water and/or sewer bill) payment by the due date, a 5% penalty will be added. We will send you a past due notice with the new balance and indicate a date in which the outstanding balance must be paid to avoid the having this amount added to your property tax bill.

Please note, if your outstanding water and sewer bill balance is transferred to your property tax account, please direct payments for this amount to your property tax account. Any payments made to your water and sewer account will be applied to your next water and sewer bill and not to the amount past due that has been transferred to the property tax account.

Severn Bulletin

The January Bulletin includes information about:

Read the January Bulletin

The December Bulletin accompanies your water and sewer bill and includes information about: 

  • our eServices portal and online payment options
  • winter reminders
  • Drinking Water Quality Management System Policy

View the December 2025 Bulletin

The October Bulletin accompanies your water and sewer bill and includes information about: 

  • payment options
  • winter reminders
  • preventing backups

View the October 2025 Bulletin

Account numbers were changed in 2024 as we upgraded to a new financial system. If you pay your water/sewer bill or your tax bill at your bank, whether in person at the teller, using online apps, or at the bank machine, you are required to update your account numbers. If you are registered for our pre-authorized payment plan, no action is required as your account numbers were updated by our staff.

Numerous letters have been sent to account holders to request that the account numbers be updated. If you have not yet updated your account numbers, please do so before your next payments. 

Payments made with the old account numbers will be subject to a $10 administrative fee with each transaction.

If you need assistance to update your account number(s), please connect with your bank or financial institution directly. Our staff cannot change your banking information on your behalf.

The July Bulletin is enclosed with your water and sewer bill and includes information about: 

  • registering for eServices to view and pay your bill online
  • our Drinking Water Quality Management System (QMS) Policy
  • water and sewer rates

Read the July 2025 Bulletin

The April Bulletin is enclosed with your water and sewer bill and includes information about: 

Read the April 2025 Bulletin

The January newsletter shares important information for our community, such as:

Read the January Bulletin

The December Bulletin is included with your tax bill contains important information for our community, including:

  • revised water and sewer rates
  • how to perform a water audit
  • Emergency Services reminder
  • winter parking restrictions

View the December 2024 Bulletin

The October Bulletin accompanies your water and sewer bill and includes information about: 

  • winter reminders
  • preventing backups
  • payment options

View the October 2024 Bulletin

The July Bulletin accompanies your water and sewer bill and includes information about: 

  • new online payment options (Mastercard and Visa)
  • our Drinking Water Quality Management System (QMS) Policy
  • Lawn Watering By-law

View the July 2024 Bulletin

The June Bulletin is included with your tax bill contains important information for our community, such as:

View the June 2024 Bulletin

The April Bulletin is enclosed with your water and sewer bill and includes information about: 

View the April 2024 Bulletin

Contact us

1024 Hurlwood Lane
Severn, Ontario

Phone: 705-325-2315
Fax: 705-327-5818
Contact us

View and pay your bills online

Register for your eServices account to view, pay, and manage your water, sewer and tax bills with one easy online account. 

Register now

Sign up to receive our News and Notices

Stay up to date on programs and projects by subscribing to our News and Notices.

Sign up